Refund and Returns Policy

 Returns and Refund Policy

By placing an order through skinceuticells.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (the USA) country.

1. 30-DAY RETURN POLICY
   We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   
2. RETURN PROCESS
   To start a return, you can contact us at info@skinceuticells.com or call us at +1 970-659-6636 . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. DAMAGED AND WRONG PRODUCTS OR ISSUES
   Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please in the such case register your Complaint within 48 hours of receiving the order.

To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

1. RESTOCKING FEE
   We do not charge a restocking fee on returns.
2. RETURN COST

There is no cost of returns we are accepting returns completely free, Client will not pay any shipping charges.

1. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. we take 7 days to refund our customer. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any Queries Please contact us following :

• Address: 7540 Orange Blossom Dr Cupertino, California(CA), 95014
• Timing: 9am -6pm
• Call Us:+1970-659-6636
• Email:info@skinceuticells.com