At Skinceuticells, we aim to pack and ship your order as quickly and safely as possible so you can start enjoying your skincare without delay. This Shipping Policy explains how we process, ship, and deliver your orders.
Processing & Handling Time
Once your order is placed and payment is confirmed, it usually takes 1–3 business days for our team to process, pack, and hand it over to the shipping carrier. During peak periods, promotions, or holidays, processing times may be slightly longer, but we always work to get your order out as soon as we can. Orders placed on weekends or public holidays are processed on the next business day.
Shipping Methods & Delivery Times
We use trusted shipping partners USPS to deliver your order safely. The estimated delivery time will depend on your location. Mostly we take 4 – 7 business days for delivery after dispatch for USA orders.
Shipping Rates
We offer Free Shipping In United state Country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking details, You can use this information to follow the progress of your delivery on USPS website. Please allow some time for the tracking information to update after dispatch.
Shipping Addresses
Please ensure that your shipping address and contact details are entered correctly at checkout. We are not responsible for delayed or undelivered orders caused by incomplete or incorrect address information. If you notice an error after placing your order, contact us at info@skinceuticells.com as soon as possible. While we will do our best to help, we cannot guarantee changes once an order has been processed.
Delays, Lost or Stolen Packages
We work with reliable carriers, but occasional delays can occur due to weather, carrier issues, customs processing, or other factors beyond our control. Once your order has been handed over to the shipping carrier, the delivery process is largely in their hands. If your tracking shows that your package has been delivered but you have not received it, please first check with neighbors, household members, or building management. If you still cannot locate your order, contact the carrier and then reach out to us at info@skinceuticells.com so we can assist you where possible. Skinceuticells is not responsible for packages lost or stolen after a confirmed delivery scan.
Damaged Packages
If your order arrives visibly damaged in transit, please take clear photos of the outer box, inner packaging, and the affected items, and contact us as soon as possible at info@skinceuticells.com We will review your case and work with you to find a suitable solution in line with our Refund & Return Policy.
Changes to This Shipping Policy
We may update or modify this Shipping Policy from time to time to reflect changes in our operations, shipping partners, or legal requirements. Any updates will be posted on this page, and the revised policy will apply to all orders placed after the change is published.
For any questions about shipping, please contact us at info@skinceuticells.com and our support team will be happy to help.
